Shipping policy

SHIPPING POLICY

We offer shipping to customers world wide. Our shipping rates are calculated based on the weight and destination of the package, and may vary depending on the shipping carrier and shipping method selected. We aim to ship all orders within three business days of receiving payment, unless otherwise specified.

  1. Lead times for acquiring or manufacturing certain items may exist even if they are not explicitly displayed. This means that there may be a delay in the delivery of the item due to the time required to source or produce it.
  2. Shipping Methods: We offer various shipping methods, which may include standard shipping, expedited shipping, and express shipping. The estimated delivery time for each shipping method may vary depending on the destination, and we cannot guarantee delivery by a specific date or time.
  3. Shipping Carriers: We partner with various shipping carriers, which may include USPS, UPS, and FedEx. The shipping carrier for your order may depend on the shipping method selected, and we reserve the right to change the shipping carrier at any time without notice.
  4. Shipping Rates: Shipping rates are calculated based on the weight and destination of the package and may vary depending on the shipping carrier and shipping method selected. Shipping rates will be displayed during checkout before payment is made.
  5. International shipping: We offer international shipping to certain countries, which may be subject to customs, duties, and taxes. We are not responsible for any customs, duties, or taxes imposed on international shipments, and it is the responsibility of the customer to pay for any such fees.
  6. Shipping Delays: We strive to ship all orders within three business days of receiving payment, unless otherwise specified. However, we cannot guarantee delivery by a specific date or time, and we are not responsible for any shipping delays caused by factors outside of our control, including but not limited to weather, natural disasters, and carrier delays.
  7. Order Tracking: Once your order has shipped, we will provide you with a tracking number that can be used to track the status of your shipment. You can track your order on the shipping carrier's website or through our website.
  8. Shipping Address: It is the responsibility of the customer to provide a valid and accurate shipping address at the time of purchase. We are not responsible for any delays or additional shipping charges caused by an incorrect or incomplete shipping address.
  9. Shipping Insurance: We offer shipping insurance for an additional fee, which can provide protection against lost or damaged packages during shipping. Shipping insurance must be selected at the time of purchase and cannot be added after the order has shipped.
  10. Returns and Exchanges: Please refer to our return policy for information on returning or exchanging items that have already been shipped.
  11. Contact Us: If you have any questions or concerns about our shipping policy, please contact us at cust.service@kompactech.com or 908-534-8411. We are happy to assist you in any way we can.